Senior Manager, AI Operations
Job Summary
To enhance member interactions through AI-driven insights, the full-time Senior Manager, AI Operations will build and oversee quality monitoring systems for frontline teams and AI agents, ensuring effective coaching and performance improvements in a remote setting.
Key responsibilities
- Embed with frontline teams to define and evaluate quality standards for member interactions
- Develop AI-powered monitoring systems to assess and improve performance across voice and chat agents
- Visualize interaction data and coaching signals to provide actionable insights for team leaders at all levels
Required qualifications
- 4+ years in high-ownership operator roles such as startup strategy, biz ops, or consulting
- Experience in people leadership, with a track record of managing and mentoring teams
- Fluency with modern AI tools and platforms, demonstrating adaptability and curiosity
- Strong data fluency, with the ability to analyze metrics and derive actionable insights
- Systems thinking mindset, capable of designing frameworks to prevent recurring issues
Complete Job Description
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