Senior Manager, Client Experience

Job Summary

As a Senior Manager, Client Experience, this full-time remote position will oversee the client experience throughout the revenue cycle, ensuring optimal financial outcomes, client satisfaction, and long-term retention while collaborating with internal teams to drive strategic initiatives.

Key responsibilities

• Develop and maintain strong relationships with key stakeholders to deliver exceptional client experiences and ensure satisfaction and retention
• Serve as the primary point of contact for clients, addressing concerns promptly and providing ongoing consultation and support
• Collaborate cross-functionally to align solutions with client goals and drive operational excellence in revenue cycle management

Required qualifications

• Bachelor's degree in healthcare administration, business, or related field (Master's preferred)
• 7+ years of experience in client success services, revenue cycle management, healthcare operations, or consulting with healthcare clients
• Strong knowledge of revenue cycle management processes, including billing, coding, and claims management
• Proven ability to lead executive-level presentations and prepare analytical reports on KPIs
• Familiarity with healthcare compliance regulations such as HIPAA and CMS guidelines