Senior Manager Client Operations
Job Summary
Leading a revenue cycle team, the full-time Senior Manager Client Operations will supervise assigned managers, implement strategies for quality service, and ensure client success in a remote setting.
Key responsibilities
- Drive commitment to quality service by meeting or exceeding established metrics across the team
- Monitor team performance and provide leadership updates on productivity and quality work
- Engage with clients regularly to address concerns and provide updates on service performance
Required qualifications
- Bachelor's degree in a relevant field or equivalent experience
- Proven experience in revenue cycle management or medical billing services
- Strong leadership skills with a focus on team development and performance management
- Experience in client relationship management and customer service excellence
- Familiarity with performance metrics and data analysis in a healthcare setting
Complete Job Description
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