Senior Manager Critical Situations

Job Summary

Leading the resolution of critical issues for strategic accounts, the remote Senior Manager, Critical Situations will manage cross-functional initiatives, develop methodologies for customer engagement, and ensure high levels of satisfaction and retention.

Key responsibilities

• Lead executive meetings and develop strategies for resolving high-stakes customer issues
• Collaborate with various departments to define and implement the Critical Situation process and methodologies
• Provide quantitative results on team effectiveness and drive continuous improvement initiatives

Required qualifications

• 5+ years of experience managing large, cross-functional initiatives
• 3+ years of experience using the Smartsheet Platform
• Experience implementing SaaS technology in enterprise settings
• Strong data-driven decision-making skills and process-oriented mindset
• Exceptional business acumen and presentation skills