Senior Manager, CRM

Job Summary

To drive effective customer relationship management, the full-time salaried Senior Manager, CRM will take ownership of Salesforce and Microsoft Dynamics platforms, ensuring system functionality, team performance, and alignment with business goals while working remotely.

Key responsibilities

• Oversee the configuration, security, data integrity, and performance of Salesforce and Dynamics 365, leading efforts to consolidate the platforms into a single CRM instance
• Define and manage the operating model for CRM, including team leadership, governance processes, and vendor relationships, while ensuring alignment with business priorities
• Translate business strategies into CRM capabilities, track performance metrics, and drive user adoption through training and effective communication with stakeholders

Required qualifications

• 7+ years of experience in CRM administration or operations, with hands-on expertise in Salesforce and Microsoft Dynamics
• 3+ years of team management experience at a senior level, responsible for platform ownership and stakeholder relationships
• Proven experience in leading CRM migration or consolidation projects
• Strong skills in declarative configuration and data management, including SQL or similar tools
• Demonstrated ability to manage budgets and project timelines effectively