Senior Manager, Customer Advocacy

Job Summary

Leading a dynamic team, the full-time Senior Manager, Customer Advocacy will develop and implement customer advocacy and community marketing programs remotely, focusing on enhancing customer relationships and driving product engagement through innovative strategies.

Key responsibilities

• Oversee the development and execution of user community and customer advocacy programs to deepen relationships and drive product usage
• Inspire and engage customers by creating scalable advocacy and community initiatives that highlight customer successes
• Research and implement new AI technologies to enhance the effectiveness of customer marketing efforts

Required qualifications

• 8+ years of experience in Customer Marketing, Advocacy, or Community management, with at least 5 years in a SaaS or B2B tech environment
• 2+ years of direct people management experience with remote teams
• Proven ability to translate business needs into effective customer marketing strategies
• Experience in developing and executing community engagement programs
• Strong cross-functional collaboration skills and ability to navigate ambiguity effectively