Senior Manager, Customer Advocacy

Job Summary

Driving AI-powered customer advocacy, the full-time Senior Manager, Content & Operations, Global Customer Advocacy will lead strategic content development, optimize AI-driven solutions, and enhance customer validation efforts in a remote role.

Key responsibilities

• Lead the adoption and optimization of AI-driven customer advocacy solutions to improve operational efficiency
• Develop and execute global enablement initiatives to measure AI adoption and its business impact
• Strengthen third-party customer validation and manage the Gartner Peer Insights strategy

Required qualifications

• 7+ years of experience in customer marketing/advocacy, content strategy, or related fields within a B2B technology environment
• Strong strategic content development experience with the ability to create data-driven marketing content
• Proven cross-functional program management skills, influencing stakeholders and driving measurable outcomes
• Demonstrated curiosity and active exploration of AI tools to enhance workflows
• Strong analytical and operational expertise, including developing performance measurement frameworks