Senior Manager, Customer Experience Insights
Job Summary
The full-time Senior Manager, Customer Experience Insights will lead a remote team focused on transforming user feedback into actionable product intelligence, ensuring that user insights influence product strategy and development.
Key Responsibilities
- Establish and evolve the Customer Experience Insights team's operating model and processes for user feedback integration
- Coach and develop a high-performing team of Senior Customer Experience Insights Analysts while fostering a culture of user advocacy
- Partner with Product, Engineering, and Growth Marketing to provide user intelligence that informs product strategy and decision-making
Required Qualifications
- 8+ years of experience in Product Operations, Customer Experience, or a related field
- 3+ years of experience leading high-performing teams
- Demonstrated success in building programs or operating models from concept to execution
- Experience influencing product strategy and cross-functional decision-making
- Proven ability to synthesize qualitative user feedback with quantitative business data
Complete Job Description
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