Senior Manager, Customer Insights
Job Summary
Leading the Voice of Customer program, the remote Senior Manager, Customer Insights will integrate behavioral analytics and market intelligence to optimize digital experiences and drive revenue growth in a contract-to-permanent position.
Key responsibilities:
- Integrate Voice of Customer insights with behavioral analytics and operational data to create a comprehensive digital experience framework
- Diagnose adoption and trust barriers across digital touchpoints to enhance user retention and service demand
- Collaborate with product, marketing, and commercial teams to translate research findings into actionable priorities and optimizations
Required qualifications:
- 7+ years of experience in enterprise digital experience research or customer insights initiatives
- Expertise in qualitative research design, feedback collection, and web/behavioral analytics tools
- Proven ability to influence cross-functional leaders for optimizing digital engagement and conversion rates
- Exceptional strategic communication skills
- Bachelor's degree in business, marketing, design, or a related field
Complete Job Description
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