Senior Manager, Health Operations

Job Summary

To ensure the success of Payment Integrity programs, the full-time Senior Manager, Health Operations will manage operational performance, oversee program design and launch, and collaborate with cross-functional teams in a remote environment.

Key responsibilities

• Own the daily health of operations by monitoring turnaround times, clearing backlogs, and ensuring optimal queue health
• Oversee operational performance, maintaining a feedback loop between productivity and audit accuracy
• Lead the end-to-end design, testing, and launch of scalable workflows, including change management and KPI tracking

Required qualifications

• 6+ years of experience in business operations or operational leadership
• Proven success in driving change and measurable results in fast-paced environments
• Experience in operational execution, escalation management, and problem-solving
• Analytic mindset with the ability to perform qualitative and quantitative analyses
• Strong organizational skills, capable of managing multiple initiatives simultaneously