Senior Manager, Loyalty Strategy
Job Summary
Driving the strategic execution of the Choice Privileges program, the full-time Senior Manager, Loyalty Strategy will manage program design, product workstreams, and commercial strategies while collaborating with various stakeholders to enhance the member experience.
Key responsibilities
- Lead the execution of loyalty program design workstreams, focusing on member value and sustainable program economics
- Own fee governance and manage the economics of the Reward Night program, partnering closely with Finance
- Set measurable targets for member acquisition and repeat stays, developing tactics to increase member engagement and lifetime value
Required qualifications
- 5+ years of experience in strategy, consulting, or strategic finance, preferably in the hospitality industry
- 2+ years of people-management experience with a proven track record of developing team members
- Expertise in data analytics and business modeling to drive commercial performance
- Bachelor's degree in a related field; MBA or advanced degree preferred
- Proficiency in SQL and advanced Excel modeling, with familiarity in analytics tools like Tableau or Power BI
Complete Job Description
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