Senior Manager, Mission Success

Job Summary

As the senior-most leader responsible for a portfolio of Department of War customers, the full-time Senior Manager, Mission Success will manage strategic relationships, drive customer retention and growth, and provide leadership to a team while working in a hybrid environment.

Key responsibilities

• Establish strategic direction and build alignment across internal teams and government stakeholders to advance customer objectives
• Provide mentorship and oversight to Partner Engagement Managers, ensuring alignment with broader account objectives
• Identify and develop strategic growth opportunities, translating customer relationships into expanded business opportunities

Required qualifications

• Extensive experience within large-scale military or government organizations, engaging effectively with senior military leaders
• Experience leading customer-facing teams and managing complex accounts across multiple stakeholders
• Proven ability to develop and execute account growth strategies, including customer retention and contract renewals
• Current Top Secret clearance with eligibility for SCI and access to Department of War facilities
• Strong technical aptitude and ability to develop expertise in the Onebrief platform