Senior Manager, Mission Success

Job Summary

As the senior-most leader responsible for a portfolio of Department of War customers, the full-time Senior Manager, Mission Success will establish strategic priorities, develop executive-level relationships, and drive customer retention and growth in a remote work environment.

Key responsibilities

• Serve as the primary field representative, aligning internal teams and government stakeholders to advance customer objectives
• Provide mentorship and oversight to Partner Engagement Managers, managing performance and ensuring alignment with account objectives
• Identify and develop strategic growth opportunities, translating customer relationships into expanded business opportunities

Required qualifications

• Extensive experience within large-scale military or government organizations, engaging with senior military leaders and executives
• Experience leading customer-facing teams and managing complex accounts or strategic initiatives
• Proven ability to develop and execute account growth strategies, including customer retention and contract renewals
• Strong technical aptitude with the ability to develop expertise in the Onebrief platform and troubleshoot complex issues
• Current Top Secret clearance with eligibility for SCI and access to Department of War facilities