Senior Manager of Business Operations

Job Summary

Seeking an analytical and self-directed Senior Manager of Business Operations, the full-time remote position will manage transformation projects within the Customer Success & Operations team, focusing on diagnosing operational challenges, building data-driven cases for change, and driving implementation across various teams.

Key responsibilities

• Own multiple transformation projects, scoping problems, conducting analyses, and implementing changes
• Build quantitative cases for investment or automation, including cost-to-serve and staffing models
• Develop executive-ready materials, presenting recommendations and decision documents to senior leadership

Required qualifications

• 5+ years of experience in investment banking, management consulting, corporate finance, or business operations
• Proven ability to manage ambiguous problems and deliver data-backed recommendations
• Strong quantitative and modeling skills, proficient in Excel and handling large data sets
• Exceptional written and verbal communication skills for concise executive presentations
• Practical experience using AI tools for analysis and process improvement