Senior Manager of Client Relationships

Job Summary

Leading a team of managers, the full-time Senior Manager of Client Relationships will drive client success and retention, execute account management strategies, and serve as an escalation point for complex client situations in a remote environment.

Key responsibilities

• Lead and develop a team of managers through coaching, mentorship, and performance management
• Execute account management strategies to enhance client retention and revenue expansion
• Monitor team performance against KPIs, ensuring high client satisfaction and effective service delivery

Required qualifications

• 6+ years of experience in account management or customer success roles
• 5+ years of people management experience with a proven track record of developing high-performing teams
• Strong analytical skills with the ability to diagnose complex client issues and implement improvements
• Outstanding communication and negotiation skills, with experience influencing cross-functional teams
• Proficiency in modern CRM/CS platforms and a comfort with navigating product ecosystems