Senior Manager of Customer Engagement
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
Owning the engagement platform for scaled Customer Success, the full-time Senior Manager of Customer Engagement Operations will manage day-to-day operations, execute lifecycle programs, and improve operational performance in a remote setting.
Key responsibilities
- Operate and ensure the reliability of the engagement platform, including automation and AI engagement
- Launch and manage customer engagement programs across various lifecycle stages such as onboarding and renewal readiness
- Monitor program execution and continuously improve operational performance and customer experience
Required qualifications
- 4-7+ years of experience in Customer Success Operations, Marketing Operations, or similar B2B SaaS environments
- Experience operating complex engagement platforms supporting large customer bases
- Familiarity with CRM platforms, customer engagement technologies, and operational workflows
- Understanding of the importance of operational excellence in delivering great customer experiences
- Ability to adopt and integrate emerging AI capabilities into customer engagement strategies
Complete Job Description
The complete job description is available to premium members. Premium membership includes:
Full access to 39,452 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
The company description is available to premium members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
