Senior Manager of Customer Marketing

Job Summary

As the first Senior Manager of Customer Marketing, the full-time remote position will focus on building customer advocacy programs, creating compelling customer stories, and establishing reference programs to enhance Fireworks' market presence through its customers' successes.

Key responsibilities

• Develop and manage customer advocacy and reference programs to support sales and marketing efforts
• Create and curate customer stories that highlight technical and business outcomes for various audiences
• Collaborate with cross-functional teams to drive customer engagement and recognition initiatives

Required qualifications

• 7+ years in B2B marketing, with at least 4 years in customer marketing or advocacy roles at a SaaS or cloud company
• Experience building advocacy programs from the ground up, particularly for large enterprise customers
• Strong relationships with senior executives, including CIOs and CTOs, and the ability to engage them as advocates
• Proven track record of generating customer proof that supports sales in complex enterprise deals
• Excellent writing and editing skills, with the ability to translate technical insights into compelling narratives