Senior Manager of Customer Success
Job Summary
Leading a team of Customer Success Managers and Technical Account Managers, the full-time Senior Manager of Customer Success will drive portfolio performance, reduce systematic risk, and serve as a strategic partner across Sales, Product, and Go-To-Market teams in a remote capacity.
Key Responsibilities
- Own and drive portfolio-level performance metrics including renewals, expansion, adoption, and customer health
- Build and scale high-performing Customer Success and Technical Account Managers while providing coaching and mentorship
- Establish operational excellence by driving discipline across service delivery and maintaining key operational standards
Required Qualifications
- Previous experience with formal people management and team leadership
- Proven track record in broad portfolio impact including renewals, saves, and adoption metrics
- Experience with deal construction and commercial activity
- Established cross-functional influence across Sales, Product, and Go-To-Market organizations
- Entrepreneurial mindset with strong interpersonal, coaching, and mentorship skills
Complete Job Description
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