Senior Manager of Customer Success
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Job Summary
Leading a growing team of Customer Success Managers, the full-time Senior Manager of Customer Success will ensure customer retention, drive expansion opportunities, and maximize net revenue retention in a remote environment.
Key responsibilities
- Manage a team of approximately 8 Customer Success Managers serving over 800 mid-market customers and representing significant revenue
- Develop and implement strategies for customer adoption, retention, and expansion to meet retention targets
- Collaborate with cross-functional teams to enhance the customer experience and drive business outcomes
Required qualifications
- 3+ years of experience in Customer Success leadership, managing teams of 6-10+ Customer Success Managers
- Proven track record in driving retention and achieving net revenue retention and gross revenue retention goals
- Experience working collaboratively with Product, Sales, and Marketing teams
- Strong analytical skills, including experience with customer success platforms and metrics
- Experience in compliance, regulated-industry, or vertical SaaS is strongly preferred
Complete Job Description
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