Senior Manager of Document Services

Job Summary

Overseeing daily operations and long-term strategy, the full-time Senior Manager of Document Services will manage inbound correspondence and outbound print production, ensuring compliance and effective vendor relationships in a remote setting.

Key responsibilities

• Own the operating model for Inbound Correspondence and Print Production, including monitoring operational signals and escalation paths
• Build capacity and forecasting plans to anticipate membership growth and seasonal volume
• Act as the primary point of contact for cross-functional teams, ensuring alignment and collaboration across operations stakeholders

Required qualifications

• 7+ years in operations, correspondence management, or print production, with at least 3 years in a managerial role
• Proven experience in scaling operational programs and creating durable systems
• Strong analytical skills with the ability to build and explain reporting from operational data
• Experience leading change through influence across teams without direct authority
• Working fluency with AI tools and their application in daily operations