Senior Manager of Operations

Job Summary

Leading a multi-team organization within Customer Success & Operations, the full-time Senior Manager of Operations will manage Operations Managers to ensure the accurate and compliant execution of money movement flows while driving operational excellence and continuous improvement in a remote environment.

Key responsibilities

• Coach and develop leadership across multiple Operations Managers, establishing performance standards and accountability
• Drive vision and strategic alignment by translating company strategy into departmental goals for money movement processes
• Maintain operational excellence by monitoring key performance metrics and utilizing data-driven insights to enhance throughput

Required qualifications

• 4+ years of operational management experience in financial services, fintech, or retirement services, with 2+ years managing other leaders
• Deep understanding of money movement processes and risk controls in a regulated environment
• Proven track record of developing high-performing operational teams and managing performance effectively
• Exceptional ability to partner with cross-functional leadership to align on shared goals
• Experience in designing and implementing operational improvements and leading teams through change