Senior Manager of Operations Analytics
Job Summary
Owning the North America Service Strategy & Operations analytics strategy, the full-time Senior Manager of Operations Analytics will build scalable analytics capabilities and drive AI-enabled decision support while working remotely.
Key responsibilities
- Develop and manage the multi-year analytics vision, operating model, and governance agenda for service operations
- Strengthen data quality and KPI architecture to enhance decision-making across operations
- Lead analytics transformation initiatives, including self-service analytics and AI-driven solutions
Required qualifications
- 10+ years of experience in analytics, business operations, or strategy, with a focus on operationally intensive environments
- Proven track record of translating business needs into scalable analytics solutions
- Experience leading enterprise analytics programs and managing KPI frameworks
- Strong understanding of financial drivers and operational performance measurement
- Ability to influence senior stakeholders and drive cross-functional outcomes
Complete Job Description
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