Senior Manager of Order Administration

Job Summary

Leading a team dedicated to managing customer orders, the full-time Senior Manager of Order Administration will oversee order processing, maintain relationships with Sales and Service Delivery teams, and ensure timely customer installations in a remote environment.

Key responsibilities

• Build and maintain relationships with Sales, Customer Experience, and Service Delivery teams to ensure high levels of customer service
• Lead the team responsible for processing new orders, ensuring accuracy and readiness for project management submission
• Create and implement key reports for pipeline management and ensure timely customer installations

Required qualifications

• Ten or more years of operations experience in a telecommunications environment
• Strong computer skills, including proficiency in Outlook, Excel, Word, PowerPoint, and Salesforce
• Bachelor's degree in Business, Management, or a related field preferred
• Demonstrated ability to influence across organizational boundaries and drive measurable results
• Strong analytical, decision-making, and leadership skills with the ability to work independently