Senior Manager of People Operations

Job Summary

To enhance the effectiveness and scalability of People Operations, the full-time Senior Manager of People Operations will lead a high-performing team, manage complex cross-functional programs, and drive improvements in employee experience while ensuring compliance and operational rigor.

Key Responsibilities:

• Lead, coach, and develop the People Operations team, focusing on performance expectations and accountability culture
• Own the People Operations operating model, including capacity planning, prioritization, and service quality for various employee lifecycle processes
• Serve as a senior escalation point for complex employee operations issues, balancing employee experience with policy and compliance requirements

Required Qualifications:

• 8+ years of experience in People/HR Operations, with at least 3 years in a leadership role managing operational programs
• Proven ability to design and scale operating models and lead complex cross-functional change initiatives
• Hands-on experience with HRIS workflows and data governance, preferably with UKG Ready
• Strong people leadership skills, including coaching and conflict resolution
• Analytical mindset with the ability to define KPIs and make risk-informed decisions