Senior Manager of Renewals

Job Summary

Building and leading a global renewals organization, the full-time Senior Manager of Renewals will oversee customer renewals across Commercial, Enterprise, and Public Sector, set strategic goals, and develop a team to achieve predictable retention and revenue growth in a remote environment.

Key responsibilities

• Lead the global renewals team, establishing performance goals and expectations while hiring and developing team members
• Own the renewal forecast and gross retention targets, acting as the executive escalation point for critical renewals
• Collaborate with Finance to set renewal pricing and policies, and run weekly renewal forecast meetings to report on renewal health and trends

Required qualifications

• 8+ years of experience in B2B SaaS renewals, account management, or customer success, with at least 4 years in a leadership role
• Proven track record of managing a renewal or retention number and improving gross retention rates
• Experience in leading renewals across multiple segments, including enterprise and public sector
• Strong commercial judgment with experience in pricing and contract policy development
• Familiarity with Salesforce and forecasting tools such as Clari