Senior Manager of Trust & Safety
Job Summary
As the first dedicated leader of Trust & Safety, the full-time Senior Manager of Trust & Safety will define trust protocols, build a team, and develop systems to ensure a safe and reliable marketplace, all while working remotely.
Key responsibilities
- Define and implement trust protocols and response strategies for customer experiences
- Develop SOPs and centralized tracking systems for policy enforcement and dispute resolution
- Lead and scale a Trust & Safety team focused on monitoring trust incidents and compliance
Required qualifications
- 10+ years of experience in Trust & Safety, Operations, Product, or Compliance, with at least 3 years in program design and implementation
- Proven experience in building and managing high-performing teams, particularly in dispute resolution
- Strong judgment and decisiveness in high-stakes situations
- Demonstrated ability to solve complex problems with measurable business impact
- Completion of a 4-year accredited college program; advanced graduate study preferred
Complete Job Description
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