Senior Manager, Operational Excellence
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Job Summary
To enhance healthcare operations, the full-time Senior Manager, Operational Excellence will manage process adherence and performance analysis, lead a small team, and coordinate technology resolutions while working remotely.
Key responsibilities
- Monitor operational adherence by evaluating case workflows and using KPIs to identify performance issues
- Diagnose root causes of operational issues and translate findings into actionable recommendations
- Manage process and technology resolutions by coordinating changes and validating outcomes post-implementation
Required qualifications
- 8+ years of direct experience in healthcare billing or health insurance operations
- 3+ years of people management experience
- Experience with healthcare claims, billing, reimbursement, and related workflows
- Proven ability to investigate operational issues and identify root causes
- Experience performing UAT for system defects and technology implementations
Complete Job Description
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