Senior Manager, Outreach Operations

Job Summary

To support the statewide development and implementation of outreach activities for the Deaf and Disabled Telecommunications Program (DDTP), the fully remote Senior Manager, Outreach Operations will manage operational plans, performance management practices, and partnership initiatives to enhance outreach effectiveness across California.

Key responsibilities

• Lead the development and implementation of operational plans that align with statewide outreach strategy and program priorities
• Monitor statewide outreach performance, identifying trends, barriers, and opportunities for improvement
• Provide senior-level coaching and leadership development to outreach managers and staff, ensuring consistent performance expectations

Required qualifications

• A minimum of three years of experience in community outreach activities
• At least five years of experience supervising teams of 20 or more in large, geographically dispersed programs
• Experience developing and implementing outreach strategies and operational plans
• Strong management and leadership skills, including experience in performance management
• Knowledge of services and accessibility considerations for individuals with disabilities is preferred