Senior Manager, People Operations

Job Summary

To enhance service delivery and employee experience, the full-time Senior Manager, People Operations will lead a high-performing team, manage complex cross-functional programs, and ensure operational compliance in a remote work environment.

Key Responsibilities:

• Lead, coach, and develop the People Operations team while establishing performance expectations and accountability
• Own the People Operations operating model, including capacity planning, service catalogs, and performance scorecards
• Drive the adoption of standardized processes across regions and business entities while managing complex employee operations issues

Required Qualifications:

• 8+ years of experience in People/HR Operations, with at least 3 years in a leadership role managing operational programs
• Proven ability to design and scale operating models and lead cross-functional change initiatives
• Hands-on experience with HRIS workflows and data governance, preferably with UKG Ready
• Strong program management and analytical skills, with the ability to define KPIs and make data-informed decisions
• Familiarity with employee lifecycle practices and relevant US employment requirements