Senior Manager, Renewals

Job Summary

Leading a team of Renewals professionals, the full-time Senior Manager, Renewals will drive high retention rates and recurring revenue growth in a hybrid role, collaborating closely with cross-functional teams and executing renewal strategies across the Americas.

Key responsibilities

• Lead, coach, and inspire a high-performing team through active mentorship and performance management while fostering a culture of continuous learning
• Own the renewal execution strategy, ensuring target attainment and customer retention metrics while collaborating with Field Sales Leadership and Customer Success
• Build strong relationships across Deal Desk and Legal to streamline contract processes and proactively identify churn risks with Customer Success

Required qualifications

• 3+ years of direct people management experience in SaaS or B2B software renewals, account management, or inside sales
• Background in SaaS recurring revenue models and demonstrated ability to operate effectively in fast-paced environments
• Experience managing stakeholders and collaborating across Legal, Deal Desk, and executive leadership
• Proven track record of developing high-performing, quota-carrying teams
• Commitment to people management, coaching, and team enablement with high empathy and accountability