Senior Manager, Renewals

Job Summary

Leading a team of Renewals professionals, the full-time Senior Manager, Renewals will drive high retention rates and recurring revenue growth across the Americas, working remotely while aligning with cross-functional partners and executing renewal strategies.

Key responsibilities

• Lead, coach, and inspire a high-performing team through mentorship, performance management, and change management initiatives
• Own the renewal execution strategy, ensuring target attainment and customer retention metrics while collaborating with Sales and Customer Success
• Build strong relationships with Deal Desk and Legal to streamline contract processes and proactively address churn risks

Required qualifications

• 3+ years of direct people management experience in SaaS or B2B software renewals, with a proven track record of developing high-performing teams
• Strong background in SaaS recurring revenue models and Go-To-Market strategy
• Ability to manage stakeholders and collaborate effectively across various departments, demonstrating high empathy and accountability in leadership