Senior Manager, Strategic Operations

Job Summary

Leading cross-functional initiatives, the full-time Senior Manager, Strategic Operations will manage complex business priorities, including international expansion and corporate crisis management, in a remote capacity within the United States or Canada.

Key responsibilities

• Lead strategic initiatives from definition through execution, focusing on international expansion and high-priority customer programs
• Develop a corporate crisis management playbook and support the organization in addressing complex business challenges
• Create clear roadmaps, status reports, and recommendations to enhance visibility and accelerate decision-making across teams

Required qualifications

• 7-9+ years of experience in strategic operations, business operations, or program management
• Proven ability to lead cross-functional programs and influence senior stakeholders without direct authority
• Experience in Software as a Service (SaaS), cybersecurity, or technology environments
• Strong analytical skills with the ability to translate data into actionable recommendations
• Familiarity with Artificial Intelligence (AI) tools or workflow automation to improve operational efficiency