Senior Manager, Technical Services
Job Summary
Leading a team of Implementation Specialists and Senior Professional Services Consultants, the full-time Senior Manager, Technical Services will oversee client onboarding, manage technical projects, and resolve escalations in a fully remote environment.
Key responsibilities
- Recruit, coach, and retain team members while setting performance goals and developing future leaders
- Resolve technical escalations by coaching the team to troubleshoot independently and collaborating with Support, Product, and R&D
- Manage technical onboarding, integrations, data cleanup, and project management, while building processes and automation for efficient delivery
Required qualifications
- Experience in B2B SaaS companies focused on AI and data analytics, particularly in HR, revenue, or finance platforms
- Proven track record in delivering services for mid-market and enterprise customers, including executive stakeholder management
- Experience managing technical, customer-facing teams and a commitment to talent development
- Technical expertise in integrations, REST APIs, SFTP, and SaaS configuration
- Ability to build scalable processes with a metrics-oriented approach, including capacity planning and KPIs
Complete Job Description
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