Senior Manager Trial Experience
Job Summary
Leading a team of Trial Experience Managers, the full-time Senior Manager Trial Experience will oversee customer satisfaction efforts, drive team performance through strategic coaching, and implement process improvements in a remote work environment.
Key responsibilities
- Supervise and develop a team focused on enhancing customer satisfaction and resolving issues
- Monitor team KPIs, providing coaching and performance feedback to ensure success
- Identify and implement process improvements to enhance team efficiency and productivity
Required qualifications
- Bachelor's Degree or equivalent SaaS experience preferred
- 10+ years of experience leading customer-facing teams in a SaaS or product-led growth environment
- 5+ years of experience in staffing, performance management, and coaching
- Strong technical aptitude and experience with data analytics tools
- Proven ability to build and maintain relationships with internal teams and customers
Complete Job Description
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