Senior Manager, Trust & Safety

Job Summary

To build a trusted marketplace, the full-time Senior Manager, Trust & Safety will define trust protocols, lead a team focused on policy enforcement and incident management, and collaborate across departments in a remote setting.

Key responsibilities

• Define and develop trust protocols and response strategies for customer experiences
• Hire and scale a Trust & Safety team to manage policy enforcement and dispute resolution
• Establish processes for monitoring trust incidents and report on marketplace trust status to leadership

Required qualifications

• 10+ years of experience in Trust & Safety or related fields, with at least 3 years in program design and implementation
• Proven track record of building and leading high-performing teams focused on dispute resolution
• Hands-on experience in designing and scaling dispute resolution processes
• Exceptional judgment and decision-making skills in high-stakes situations
• A 4-year accredited college degree is required; advanced graduate study preferred