Senior Manager, Trust & Safety
Job Summary
To build a trusted marketplace, the full-time remote Senior Manager, Trust & Safety will define trust protocols, lead the development of a dedicated team, and establish policies to ensure a safe and reliable B2B ecosystem.
Key responsibilities
- Define and develop protocols for identifying and responding to trust-breaching customer experiences
- Hire and manage a Trust & Safety team focused on policy enforcement and dispute resolution
- Establish processes for monitoring trust incidents and prepare reports on marketplace trust status
Required qualifications
- 10+ years of experience in Trust & Safety or related fields, with at least 3 years in program design and implementation
- Proven track record of building and leading high-performing teams, particularly in dispute resolution
- Experience designing and scaling dispute resolution processes from the ground up
- Exceptional judgment and decisiveness in high-stakes situations
- Bachelor's degree required; advanced study preferred in a relevant field
Complete Job Description
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