Senior Manager, Trust & Safety

Job Summary

To build a trusted marketplace, the full-time Senior Manager, Trust & Safety will define trust protocols, lead a team focused on policy enforcement and dispute resolution, and collaborate across departments to ensure a safe and reliable B2B ecosystem in a remote environment.

Key responsibilities

• Define and develop protocols for identifying and responding to trust-breaching customer experiences
• Hire and scale a Trust & Safety team responsible for policy enforcement and network health compliance
• Establish processes for monitoring trust-breaching incidents and prepare reports for leadership

Required qualifications

• 10+ years of experience in Trust & Safety or comparable roles in Operations, Product, or Compliance, with significant program design and implementation experience
• Proven track record of building and leading high-performing teams, particularly in high-volume dispute environments
• Hands-on experience in designing dispute resolution processes from the ground up
• Exceptional judgment and decisiveness in high-stakes situations
• Completion of a 4-year accredited college program; advanced graduate study preferred