Senior Manager, Trust & Safety
Job Summary
Leading the development of a safe and trusted marketplace, the full-time remote Senior Manager, Trust & Safety will define trust protocols, build a dedicated team, and oversee policy enforcement to enhance customer experience and compliance.
Key responsibilities
- Define and implement trust protocols and response strategies for customer experiences
- Hire and lead a Trust & Safety team focused on policy enforcement and dispute support
- Establish monitoring processes for trust-breaching incidents and prepare reports for leadership
Required qualifications
- 10+ years of experience in Trust & Safety or related fields, with at least 3 years in program design and implementation
- Proven track record of building and managing high-performing teams in dispute resolution
- Experience designing and scaling dispute resolution processes from the ground up
- Exceptional judgment and decisiveness in high-stakes situations
- Completion of a 4-year accredited college program; advanced graduate study preferred
Complete Job Description
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