Senior Manager, Trust & Safety
Job Summary
Leading the charge in creating a safe marketplace, the full-time Senior Manager, Trust & Safety will define trust protocols, build a dedicated team, and develop policies to ensure compliance and safety in a remote environment.
Key responsibilities
- Define and implement trust protocols and response strategies for customer experiences
- Build and scale a Trust & Safety team focused on policy enforcement and dispute resolution
- Establish monitoring processes for trust-breaching incidents and prepare reports for leadership
Required qualifications
- 10+ years of experience in Trust & Safety or related fields, with at least 3 years in program design and implementation
- Proven track record in building and leading high-performing teams, especially in dispute resolution
- Hands-on experience in designing and scaling dispute resolution processes
- Exceptional judgment and decisiveness in high-stakes situations
- Completion of a 4-year accredited college program; advanced study preferred
Complete Job Description
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