Senior Manager, Trust & Safety

Job Summary

Leading the strategy and execution of Trust & Safety initiatives, the full-time Senior Manager, Trust & Safety will define trust protocols, build a dedicated team, and ensure a safe marketplace environment while working remotely.

Key responsibilities

• Define and implement trust standards and response strategies for customer experiences
• Develop and maintain policies, SOPs, and tracking systems for Trust & Safety operations
• Lead and scale a team focused on policy enforcement, dispute resolution, and network health compliance

Required qualifications

• 10+ years of experience in Trust & Safety or related fields, with at least 3 years in program design and implementation
• Proven track record of building and managing high-performing teams in high-volume environments
• Hands-on experience in designing and scaling dispute resolution processes
• Exceptional judgment and decision-making skills in high-stakes situations
• Completion of a 4-year accredited college program; advanced study preferred