Senior Manager, Workforce Management
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Job Summary
To enhance operational efficiency, the full-time Senior Manager, Workforce Management will build and optimize workforce planning systems, oversee staffing strategies, and drive data-driven decision-making in a remote environment.
Key responsibilities
- Design and implement workforce management systems, including scheduling models and staffing ratios for clinical teams
- Translate strategic goals into operational processes and lead discussions to identify and address staffing gaps
- Analyze performance data to forecast demand, build staffing models, and ensure service levels are met in real-time
Required qualifications
- 5+ years of experience in operational leadership, particularly in high-impact initiatives within fast-paced environments
- Proven ability to lead cross-functional teams and drive collaborative outcomes
- Strong technical skills in workforce management systems and data analytics tools, including SQL
- Experience in building and refining operational processes based on data analysis and feedback
- Empathetic leadership style with a focus on team well-being and customer success
Complete Job Description
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