Senior Market Research Manager
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Job Summary
To lead the assessment and delivery of Broker and Client NPS and Satisfaction programs, the full-time Senior Market Research Manager will manage end-to-end B2B relationship and loyalty measurement programs remotely while collaborating with cross-business stakeholders and overseeing vendor relationships.
Key responsibilities
- Independently assess and recommend improvements for current NPS programs, including survey design and vendor management
- Own the execution of Broker and Client NPS programs, ensuring alignment with business stakeholders and delivering actionable insights
- Develop executive-ready narratives and dashboards that drive strategic decision-making based on survey data analysis
Required qualifications
- Bachelor's Degree in a relevant field
- 7-10+ years of market research experience, specifically in managing NPS or relationship tracking programs
- Strong working knowledge of Qualtrics, including survey design and vendor oversight
- Proven ability to design and defend research operating models to senior stakeholders
- Experience managing external research vendors and evaluating vendor options
Complete Job Description
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