Senior Medical Information Associate

Job Summary

Supporting the Medical Information team during US working hours, the full-time Senior Medical Information Associate will manage complex medical inquiries in English, document adverse events, and contribute to process improvements while working remotely.

Key responsibilities

• Handles complex medical information inquiries, providing accurate responses to healthcare professionals, patients, and internal stakeholders
• Documents and reports adverse events and product quality complaints in compliance with regulatory requirements
• Supports the development of FAQs and standard response letters, and may act as a Medical Information Project Lead

Required qualifications

• Healthcare-related degree in life sciences or biomedical fields (e.g., chemistry, biology, biotechnology, pharmacy, nursing)
• Prior experience in Medical Information or Pharmacovigilance
• Experience in a call center environment
• Advanced English skills, both verbal and written
• Ability to work US hours and perform out-of-hours service if required