Senior Merchant Success Manager
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Job Summary
Managing a portfolio of merchant accounts, the full-time Senior Merchant Success Manager will oversee post-sale relationships, facilitate onboarding, and drive product adoption for merchants using a telehealth platform in a remote work environment.
Key responsibilities
- Own a portfolio of merchant accounts throughout the post-sale customer lifecycle
- Guide merchants through onboarding, operational adoption, and platform capabilities
- Monitor merchant engagement and develop proactive retention plans for at-risk accounts
Required qualifications
- 5+ years of relevant customer success or account management experience
- At least 2 years of genuine post-sale customer success ownership
- Demonstrated experience working directly with e-commerce merchants or commerce software
- Strong understanding of online merchant operations and direct-to-consumer business models
- Proven ability to build long-term relationships with business owners and stakeholders
Complete Job Description
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