Senior OBT Implementation Manager
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Job Summary
Leading TMC implementations from signed agreement to live booking, the full-time Senior Lead OBT Implementation Manager will configure corporate accounts, train agents, and build the implementation playbook while working remotely.
Key responsibilities
- Lead end-to-end TMC implementations, managing multiple launches in parallel
- Configure the platform for each TMC and its corporate clients, including travel policies and approval flows
- Build the implementation playbook, creating standard timelines, templates, and training materials for agents and admins
Required qualifications
- 7+ years in implementation, onboarding, or customer success, preferably at a TMC or travel technology company
- Hands-on GDS experience in Sabre, Travelport, or Amadeus
- Experience administering or supporting an online booking tool such as Concur or Deem
- Proven ability to manage or mentor implementers and build implementation processes
- Familiarity with AI tools for documentation and scaling implementation content
Complete Job Description
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