Senior Onboarding Manager

Job Summary

Overseeing the end-to-end account onboarding process, the full-time Senior Onboarding Manager will manage team leaders in Funding and Verification, drive operational efficiency initiatives, and enhance customer onboarding experiences in a hybrid-flex environment.

Key responsibilities:

• Manage the development and implementation of departmental software and oversee post-deployment monitoring
• Develop strategies to streamline processes and reduce unnecessary customer contact
• Coach team management on staffing, scheduling, and performance reviews while ensuring operational deadlines are met

Required qualifications:

• Bachelor's degree in business, finance, communications, marketing, or a related field
• Minimum of 4 years' experience in a related field, including at least 2 years in a management role
• Experience in financial services or a highly regulated industry
• Demonstrated success in managing and developing a team
• Knowledge of Microsoft Office suite and relevant development or design software