Senior Operations Lead
Job Summary
Supporting the day-to-day management of revenue cycle engagement, the full-time Senior Operations Lead Customer Partner will oversee billing staff performance, collaborate with service teams, and manage client relationships in a remote setting.
Key responsibilities
- Oversee billing staff performance to meet KPI metrics and ensure adequate staffing levels
- Collaborate with service teams across various functions including coding, billing, and quality assurance
- Develop action plans for client escalations and maintain internal trackers for issue management
Required qualifications
- Bachelor's degree or equivalent experience in a related field
- Minimum of 2 years of experience in revenue cycle management or a similar role
- Experience with client relationship management and performance reporting
- Familiarity with healthcare billing processes and systems
- Ability to analyze operational data and provide actionable insights
Complete Job Description
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