Senior Operations Manager

Job Summary

To enhance client Enterprise Agreement lifecycle processes, the full-time Senior Operations Manager will manage operational ownership, governance, and analytics, collaborating with cross-functional teams to ensure adherence to key milestones and continuous improvement in a remote setting.

Key Responsibilities

• Own and improve the operational framework for client EA lifecycle management, from onboarding through renewal milestones
• Develop and maintain EA analytics and client-ready QBR materials that demonstrate value and business outcomes
• Coordinate with various stakeholders to ensure accurate information and timely follow-through on EA processes

Required Qualifications

• 7+ years of experience in Enterprise Agreement or software lifecycle operations, preferably in a client-facing IT services environment
• Strong understanding of Enterprise Agreements, licensing, renewals, and lifecycle operations, with Cisco EA experience preferred
• Proficiency in operational analytics, reporting tools such as Power BI, and workflow systems like Smartsheet or CRM platforms
• Bachelor's degree in business, information technology, or a related field, or equivalent relevant experience
• Certifications in PMP, ITIL, Lean/Six Sigma, or Agile methodologies are preferred