Senior Operations Technician

Job Summary

Supporting commercial lines operational and underwriting processes, the full-time Senior Operations Technician will handle a variety of policy transactions, ensuring compliance and proper documentation while working onsite in Stevens Point, WI.

Key responsibilities

• Respond to internal and external inquiries regarding policy details and processing requirements
• Document and maintain customer policy information, ensuring data accuracy and compliance with company standards
• Process and release policy documentation, including certificates of insurance, and provide general administrative support

Required qualifications

• High School Diploma or equivalent work experience; Associate Degree preferred
• Experience in commercial lines insurance operations preferred
• Ability to effectively communicate both verbally and in writing
• Strong organizational skills with the ability to meet service standards and deadlines
• Experience working in a team environment