Senior Operations Technician

Job Summary

Supporting commercial lines operational and underwriting processes, the full-time Senior Operations Technician will manage policy transactions, respond to inquiries, and ensure compliance with documentation and records management in the Stevens Point, WI office.

Key responsibilities

• Respond to internal and external information requests, explaining plan details and processing requirements
• Document and maintain customer policy information, ensuring data accuracy and compliance
• Process and release policy documentation, including certificates of insurance, and provide general administrative support

Required qualifications

• High School Diploma or equivalent work experience; Associate Degree preferred
• Experience supporting commercial lines insurance operations preferred
• Organizational skills with the ability to meet service standards and deadlines
• Ability to communicate effectively and accurately both verbally and in writing
• Experience working in a team environment